QUESTIONS_ANSWERS

> invoicematrix.com is online invoicing software for companies and freelancers. You issue invoices, proforma invoices, credit and debit notes in seconds, in any currency and in English or Bulgarian, and download them as PDF.

> For freelancers and sole traders, small and medium businesses, accounting offices that issue documents for several companies, and businesses that invoice clients abroad. Businesses that outgrow the standard limits can get a Custom plan.

> No. invoicematrix.com runs in the browser on any computer, tablet or phone. You only need an account.

> The app is available in English and Bulgarian, and every document can be issued in English or Bulgarian, whatever language you use the app in.

> Invoices, proforma invoices, credit notes and debit notes. Every document can be saved as a draft first and issued when it is ready, and an issued document can be cancelled.

> Yes. Every document has its own currency, such as EUR, USD, GBP or CHF, and the dashboard counts the turnover of each currency on its own.

> Every line has its own VAT rate. When a document is issued without VAT, you choose the legal ground for it, for example an intra-community supply or a service supplied abroad, and it is printed on the document.

> Automatically, per company. You choose a ready-made format such as INV-2026-000001 or set your own, and every new document takes the next number.

> Yes. Every document can be downloaded as a PDF original or copy, with a choice of document design.

> Yes. Every issued document has a due date and shows whether it is paid, unpaid or overdue, together with the date it was paid. The payment method, such as bank transfer, cash or card, and your bank account are printed on the document.

> No. Clients and suppliers, companies or individuals, are saved with their VAT numbers and addresses, and products and services are saved with their units and prices. You pick them on every new document. They are unlimited on every plan.

> Yes. Free costs nothing, forever, and needs no card. It includes 2 teams, 2 of your companies and 10 issued documents per team per month.

> Pro costs 9 EUR per month or 90 EUR per year. Business costs 29 EUR per month or 290 EUR per year. Prices are in EUR with VAT included.

> Custom is for businesses that need more than Business offers. The price and every limit, teams, companies, documents and members, are agreed individually with each customer. It is billed monthly or yearly like the other paid plans. Write to us through the contact form to get an offer.

> Yes. With yearly billing you get 12 months for the price of 10, so 2 months free, on every paid plan, Custom included.

> Pro and Business come with a 14-day free trial that starts at registration, without a card. If you don't pay before it ends, your account moves to Free and keeps all its data.

> Yes, at any time from Settings → Plan. A bigger plan starts right away and you only pay the difference for the rest of the period. A smaller plan starts with the next billing period. If you cancel, you keep your plan until the end of the paid period and then move to Free.

> No. Moving to a smaller plan or to Free never deletes documents, clients or products.

> Payments are processed by Paddle, which sells the subscription as merchant of record and issues its invoice.

> Yes. Every plan includes several of your own companies per team: 2 on Free, 5 on Pro and 20 on Business, and as many as you need on Custom.

> Yes. Invite them to your team by email as admins or members. Everyone in the team works with the same companies, clients and documents.

> invoicematrix.com runs in the cloud on DigitalOcean, one of the world's leading cloud infrastructure providers. Your data is stored there, not on a local server or on your own computer, so you can reach it from anywhere.

> All traffic to invoicematrix.com goes through Cloudflare, which protects the site from DDoS attacks and malicious traffic before it reaches the app. Connections are encrypted over HTTPS.

> You do. We only store and process it to provide the service, such as generating PDFs, as described in our privacy policy.

> Besides your password, you can turn on two-factor authentication with an authenticator app for every account.

> Yes, at any time from Settings → Profile. Deleting is final and removes the account and its documents, so download the PDFs you need to keep for accounting and tax purposes first.